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# Amazon Connector features

The Amazon Connector integrates Amazon orders directly into Odoo, reducing manual data entry and enabling better visibility of sales activity across platforms.

## **Supported features**

The Amazon Connector provides the following capabilities:

- Automatically syncs confirmed Amazon orders (both FBA and FBM) into Odoo, including:

  - product details such as name, description, and quantity

  - shipping fees associated with each order

  - gift wrap charges when applicable

- Creates customer records in Odoo when they do not already exist (including both contact and delivery addresses)

- Sends shipment confirmations from Odoo to Amazon for FBM orders, ensuring timely payment processing

- Updates product stock levels from Odoo to Amazon for FBM operations

- Allows connection of multiple Amazon seller accounts

- Supports multiple marketplaces within each seller account

The table below outlines how features differ between fulfillment methods:

|                            | Fulfilled By Amazon (FBA)                                                                                    | Fulfilled By Merchant (FBM)                                                                               |
| -------------------------- | ------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------- |
| **Orders**                 | Syncs shipped and cancelled orders.                                                                          | Syncs pending (unshipped) and cancelled orders.                                                           |
| **Shipping**               | Shipping fees are calculated by Amazon and included in imported orders.                                      | Shipping fees are calculated by Amazon and included in synchronized orders.                               |
| Shipping done by Amazon.   | A delivery order is automatically generated in Odoo. Once processed, its status is reflected back in Amazon. |                                                                                                           |
| **Gift Wrapping**          | Fully handled by Amazon.                                                                                     | Cost is included in the order. Gift messages are added to order and delivery records for manual handling. |
| **Stock Management**       | Managed by Amazon and tracked in Odoo using a virtual location.                                              | Managed in Odoo Inventory and synchronized with Amazon.                                                   |
| **Delivery Notifications** | Managed by Amazon.                                                                                           | Notifications are triggered by Amazon based on delivery updates received from Odoo.                       |

**Note**

The Amazon Connector focuses on synchronizing sales orders only. Other operations—such as fee reports, dispute handling, or refunds—must still be managed directly in *Amazon Seller Central*.

**Warning**

As of February 19, 2024, for North American marketplaces, <u>FBA</u> orders imported via the Amazon Connector do not include customer names in Odoo.\
This change is due to Amazon handling and remitting sales tax on behalf of sellers, which limits the sharing of personally identifiable customer information.

## **Supported marketplaces**

If a required marketplace is not available in your setup, you can manually <a href="https://www.odoo.com/documentation/19.0/applications/sales/sales/amazon_connector/setup.html#amazon-add-new-marketplace" target="_blank" rel="noopener noreferrer">**add a new marketplace**</a>.

### **North America region**

| Country       | Marketplace                                                                                |
| ------------- | ------------------------------------------------------------------------------------------ |
| Canada        | <a href="http://Amazon.ca" target="_blank" rel="noopener noreferrer">Amazon.ca</a>         |
| Mexico        | <a href="http://Amazon.com.mx" target="_blank" rel="noopener noreferrer">Amazon.com.mx</a> |
| United States | <a href="http://Amazon.com" target="_blank" rel="noopener noreferrer">Amazon.com</a>       |

### **Europe region**

| Country        | Marketplace                                                                              |
| -------------- | ---------------------------------------------------------------------------------------- |
| Germany        | <a href="http://Amazon.de" target="_blank" rel="noopener noreferrer">Amazon.de</a>       |
| Spain          | <a href="http://Amazon.es" target="_blank" rel="noopener noreferrer">Amazon.es</a>       |
| France         | <a href="http://Amazon.fr" target="_blank" rel="noopener noreferrer">Amazon.fr</a>       |
| United Kingdom | <a href="http://Amazon.co.uk" target="_blank" rel="noopener noreferrer">Amazon.co.uk</a> |
| Italy          | <a href="http://Amazon.it" target="_blank" rel="noopener noreferrer">Amazon.it</a>       |
| Netherlands    | <a href="http://Amazon.nl" target="_blank" rel="noopener noreferrer">Amazon.nl</a>       |