> For the complete documentation index, see [llms.txt](https://docs.rishvi.co.uk/linnworks/llms.txt). > Use it to discover all available pages before exploring further. # Amazon order management Amazon orders are automatically imported into Odoo at regular intervals, ensuring your sales data stays up to date without manual intervention. ## **Order synchronization** Amazon orders are synchronized based on status updates. Only orders that have changed since the last sync are retrieved, whether the update happens in Amazon or Odoo. - For *FBA* (Fulfilled by Amazon): only **Shipped** and **Cancelled** orders are imported - For *FBM* (Fulfilled by Merchant): only **Unshipped** and **Cancelled** orders are imported Each synchronized order generates: - A **sales order** - A **customer record** (if not already موجود in the system) **Note**\ If an order is cancelled on Amazon after being synced, the corresponding sales order in Odoo is automatically cancelled as well. ## **Force synchronization** If you need to sync an order that hasn’t changed status: 1. Enable **developer mode** 2. Navigate to **Amazon Accounts** 3. Adjust the **Last Order Sync** date under **Orders Follow-up** 4. Save the changes Make sure to set a date earlier than the last known update of the order you want to retrieve. **Tip**\ To trigger an immediate sync: - Click **Sync Orders** for orders - Click **Sync Pickings** for deliveries ## **Manage deliveries in FBM** When an FBM order is imported: - A **picking** is created in the *Inventory* app - A **sales order** and **customer** are also generated You can choose to: - Deliver all items at once - Or process partial deliveries using backorders Once a delivery is validated, Odoo notifies Amazon, which then informs the customer. **Important**\ Amazon requires a **tracking number** for every shipment. - If the carrier does not provide one automatically, it must be entered manually - This rule applies across all Amazon marketplaces **Tip**\ If your carrier is not available in Odoo: - Create a carrier with the same name (e.g., `easyship`) - Avoid typos—Amazon matches names strictly - You can also create a carrier like `Self Delivery` for manual shipping Even with manual delivery, a tracking reference is still required, as it is included in customer notifications. ### **Handle delivery synchronization errors** Sometimes Amazon may reject shipment updates. In such cases: - Odoo sends an email with error details - A **Synchronization with Amazon failed** tag is added to affected shipments To resolve: - Fix the issue in Odoo or Amazon - Click **Retry Amazon Sync** to resend the data **Note**\ If Amazon does not specify which shipments failed, Odoo marks all uncertain shipments as failed. Once confirmation is received, their status updates to **Synchronized with Amazon**. To speed up recovery: - Use **Sync Orders** - Or click **Recover Order** and enter the Amazon order reference ## **Track deliveries in FBA** For FBA orders: - Odoo records a **stock move** for each order line in the *Inventory* app - These can be viewed via **Inventory ‣ Reporting ‣ Moves History** Stock movement is automatically handled based on Amazon’s fulfillment updates. When sending stock to Amazon: - Create a manual delivery order from your warehouse to the Amazon location **Tip**\ To monitor Amazon stock in Odoo: - Perform inventory adjustments after replenishment - Use reordering rules for automated restocking The Amazon stock location can be configured from the Amazon account settings. By default, all accounts share the same Amazon location, but it’s possible to track stock per marketplace. To do this: 1. Remove the marketplace from the synchronized list 2. Create a separate account configuration 3. Keep only the desired marketplace 4. Assign a different stock location ## **Invoice and register payments** ### **Issue invoices** Amazon does not share customer email addresses, so invoices cannot be sent directly from Odoo. However: - You can manually upload invoices to Amazon - For B2B transactions, VAT numbers must be retrieved manually before invoicing ### **Register payments** Since payments are processed by Amazon: - Create a dedicated journal (e.g., `Amazon Payments`) - Use a dedicated intermediary account Because Amazon pays in bulk (typically monthly): 1. Select all related invoices 2. Use the correct journal 3. Choose **Batch Deposit** as the payment method 4. Validate via **Actions → Create batch payment** **Tip**\ The same process can be applied to Amazon-related vendor bills (e.g., commissions). When the payout is received: - Reconcile it against the intermediary account using bank statements ## **Analyze Amazon sales in reporting** Each Amazon account is linked to a **sales team** in the **Order Follow-up** tab. This enables tracking of sales performance and reporting. By default: - One sales team is shared across accounts You can assign different teams to separate reporting by account. **Tip**\ To analyze performance by marketplace: 1. Remove the marketplace from the current account 2. Create a duplicate account configuration 3. Keep only the desired marketplace 4. Assign a different sales team This allows more granular reporting and performance tracking.