> For the complete documentation index, see [llms.txt](https://docs.rishvi.co.uk/linnworks/llms.txt).
> Use it to discover all available pages before exploring further.
# Lazada order management
This guide outlines how to handle Lazada orders, inventory, deliveries, and reporting within Odoo using the Lazada Connector. It includes product mapping, order synchronization, fulfillment workflows, and performance tracking.
## **Product catalog mapping**
### **For new Odoo databases**
If your products exist only on Lazada and not yet in Odoo, you can import them directly:
1. In **Lazada Seller Center**, use the **Bulk Manage** option to export your product catalog, including SKUs
1. Import the file into Odoo via **Inventory ‣ Products ‣ Import**
2. Map the Lazada SKU to the **Internal Reference** field to link products correctly
### **For existing Odoo products**
If products already exist in Odoo, link them with Lazada listings:
- Use the **Sync Product Catalogue** button to automatically match active Lazada items
**Important**
Catalog synchronization runs automatically once enabled, but manual syncing helps ensure accurate mapping.
## **Order synchronization**
Lazada orders are imported into Odoo automatically at regular intervals (approximately every hour).
- Only orders with status **READY\_TO\_SHIP** or **PROCESSED** are synchronized, as they require action
- If an order is canceled on Lazada, the status is updated in Odoo
- Canceling an order in Odoo does **not** affect the order in Lazada
For each imported order:
- A **sales order** is created
- A **customer record** is generated if it does not already exist
**Note**
Orders with statuses such as **SHIPPED**, **CANCELLED**, **UNPAID**, or **COMPLETED** are not imported.
## **Force synchronization**
To manually re-sync orders:
1. Go to **Sales app ‣ Configuration ‣ Lazada ‣ Shops**
2. Open the relevant shop
3. Update the **Last Order Sync** date to a time before the order’s last update
4. Save the changes
**Tip**
In debug mode:
- Use **Sync Orders** to fetch orders immediately
- Use **Sync Inventory** to update stock
## **Manage deliveries in FBM**
When an FBM order is imported:
- A **picking** is created in the Inventory app
- A **sales order** and customer record are also generated
### **Processing deliveries**
1. Confirm the picking in Odoo
2. Go to *Lazada Seller Center* and click **Pack Lazada Package** to generate a tracking number
3. Odoo retrieves and attaches the shipping label to the delivery order
4. Validate the transfer in Odoo to update stock levels
### **Lazada package statuses**
Understanding package statuses helps manage fulfillment:
- **Pending**: Awaiting processing
- **Confirmed**: Packed and ready for shipment
- **Ready to Ship**: Awaiting courier handling
- **Delivered**: Shipment completed
- **Canceled**: Order cancelled
- **Manual Handling Required**: Needs intervention outside Odoo
**Important**
A tracking number is mandatory for all deliveries.\
If not generated automatically, it must be entered manually in *Lazada Seller Center*.
### **Order fulfillment workflow**
1. Orders are created automatically in Odoo
2. Open the sales order and initiate **Pack Lazada Package**
3. Odoo imports tracking details and shipping labels
4. Confirm delivery to update inventory
## **Invoice and register payments**
Due to Lazada’s policies, invoices cannot be sent directly from Odoo to customers.
### **Invoicing**
- Generate invoices in Odoo
- Upload them manually to *Lazada Seller Center* if needed
### **Register payments**
Since Lazada processes payments centrally:
1. Create a dedicated journal (e.g., `Lazada Payments`)
2. Use an intermediary account for tracking
Because payouts are grouped:
- Select related invoices
- Use **Batch Deposit** as the payment method
- Validate via **Actions → Create Batch Payment**
After receiving payment:
- Reconcile it using your bank statement
- Match it against the intermediary account
**Tip**
This method also applies to Lazada-related expenses, such as commission fees.
## **Analyze Lazada sales in reporting**
Odoo provides centralized reporting across all sales channels.
To track Lazada performance:
1. Assign a **Sales Team** to each Lazada shop
- Navigate to **Sales ‣ Configuration ‣ Lazada ‣ Shops**
2. Use filters in reporting dashboards to analyze data per sales team
**Tip**
Assign separate sales teams for each marketplace to gain more detailed insights into performance.