> For the complete documentation index, see [llms.txt](https://docs.rishvi.co.uk/linnworks/llms.txt). > Use it to discover all available pages before exploring further. # Optional products Optional products help increase sales by suggesting relevant add-ons or complementary items alongside a main product during quotations and online purchases. Optional products are a powerful cross-selling feature that allows businesses to recommend related or complementary items alongside a primary product. For example, when a customer selects a laptop, they can also be offered accessories like a mouse, keyboard, or extended warranty. These suggestions appear automatically during quotation creation and on eCommerce pages, helping improve customer experience while increasing the total order value. > **Note** > > Optional products differ from **accessory and alternative products**. Optional products are shown during quotation or checkout, while accessories and alternatives are displayed earlier in the shopping journey. A screen from the quotation process shows how optional products appear as a pop-up window. Optional products displayed during the quotation process. ## **Configuring optional products** Optional products can be configured directly from the product form. - Navigate to **Sales ‣ Products ‣ Products** - Open a product - Ensure the **Sales** option is enabled - Go to the **Sales** tab Under **Upsell & Cross-sell**, use the **Optional Products** field to assign related items. Where the optional products section appears in product forms in Odoo Sales. You can search for products by typing their name, or click **Search more…** to select multiple products from the full list. The Search: Optional Products form accessed by clicking Search more... > **Tip** > > Choose optional products that naturally complement the main product. For example, offer accessories, upgrades, or service add-ons instead of unrelated items to improve conversion rates. ## **Setting optional product sections in quotations** Optional products can also be added dynamically within quotations by creating optional sections. - Click **Add a section** - Enter a name for the section - Use the dropdown and select **Set Optional** The dropdown menu with the 'Set Optional' text highlighted. Once a section is marked as optional: - All products inside default to quantity `0` - They are excluded from the total by default - Users can update quantities as needed An optional products section with the quantity and corresponding amount set to 0. > **Info** > > Optional sections give flexibility to sales teams by allowing them to suggest additional items without affecting the base quotation value unless the customer selects them. ## **Example use case** A typical quotation may include: - **Main product**: Laptop - **Optional section**: Accessories - Mouse (qty 0) - Keyboard (qty 0) - Laptop bag (qty 0) The customer can choose which items to include before confirming the order. > **Tip** > > Keep optional sections clean and focused. Too many choices can overwhelm customers and reduce decision clarity. ## **Customer interaction with optional products** When a quotation is shared through the customer portal: - Customers can review suggested products - They can adjust quantities before confirming - The total updates automatically based on their selections > **Info** > > Optional products enhance the buying experience by giving customers control, while also increasing average order value (AOV) in a non-intrusive way.