Online food delivery

UrbanPiper is an order management system that connects Odoo with multiple food delivery services. It centralizes incoming orders, making it easier to manage preparation, delivery, and tracking from a single POS interface.

Supported providers

UrbanPiper supports a wide range of delivery platforms, including:

• Careem

• Cari

• ChowNow

• Deliveroo

• DoorDash

• EatEasy

• Glovo

• Grubhub

• HungryPanda

• HungerStation

• Jahez

• Just Eat

• Keeta

• Mrsool

• Ninja

• NoonFood

• Postmates

• Rafeeq

• Rappi

• SkipTheDishes

• Swiggy

• Talabat

• Uber Eats

• Wolt

• Zomato

Configuration

Prerequisites

Before enabling the integration, ensure the following:

• UrbanPiper subscription
  A valid subscription is required. Contact your account manager if needed

• Odoo requirements

  • Odoo Enterprise subscription

  • Version 18.0 or later

  • Compatible with Odoo Online, Odoo.sh, and On-Premise

• Delivery platform accounts
  You must have reseller accounts with each platform you want to connect

Get UrbanPiper credentials

1. Go to POS Settings

2. Scroll to Food Delivery Connector

3. Click Fill this form to get Username & API key and complete the form

Then:

1. Open your UrbanPiper Atlas account

2. Go to Settings ‣ API Access

3. Copy your Username and API Key

Configure POS integration

1. Open POS Settings

2. Scroll to Food Delivery Connector

3. Enable UrbanPiper

Then:

• Enter your Username and API Key

• Select delivery platforms (e.g., Zomato, Uber Eats)

Click Save, then:

1. Click Create Store

This creates a store on UrbanPiper Atlas.

Note

• Pricelist and fiscal position are set automatically

• Store creation may take a few minutes

• The store name matches your POS name

Store timings

To define delivery availability:

1. Go to Point of Sale ‣ Configuration ‣ Store Timings

2. Click New

3. Set:

   • Weekday

   • Start time

   • End time

   • Associated POS

Product setup

Single product

1. Go to Point of Sale ‣ Products ‣ Products

2. Open a product

3. In the Point of Sale tab:

• Select Available on Food Delivery

• Optionally configure:

  • Meal type

  • Recommended flag

  • Alcoholic flag

Multiple products

1. Go to product list view

2. Select multiple products

3. Set Available on Food Delivery

Note

UrbanPiper does not support combo products directly.
Use product variants as an alternative.

Synchronization

To publish products:

1. Go to POS Settings

2. Scroll to Food Delivery Connector

3. Click Sync Menu

Note

• Sync confirmation appears after completion

• Updates may take a few minutes to reflect in UrbanPiper

Go live

1. Open Locations in Atlas

2. Select your store

3. Click Request to go Live

Then:

1. Choose platforms

2. Enter:

   • Platform ID

   • Platform URL

3. Confirm

Tip

Platform ID and URL can be found in the HUB tab of the location.

Order management

When a new order is received:

• A notification appears in POS

• Orders can be accessed via:

  • Review Orders button

  • Cart icon (online orders)

Order stages

• New → newly received

• Ongoing → accepted orders

• Done → completed orders

Process orders

1. Open the order

2. Click Accept

Status changes:

• Placed → Acknowledged

When ready:

1. Open the order

2. Click Mark as ready

Status updates:

• Acknowledged → Food Ready

• POS status → Paid

Reject orders

To reject an order:

1. Open the order

2. Click Reject

3. Select a reason

Important

Some platforms have restrictions:

• Swiggy: rejection triggers support contact

• Deliveroo, Just Eat, HungerStation: rejection not allowed

Always follow platform-specific policies.