Preparation display

The preparation display is designed to organize and monitor orders that require preparation before delivery or pickup.

It is useful in different scenarios:

• Retail: Staff are notified after payment to prepare items for customer pickup

• Restaurants: Orders are sent to the kitchen for meal preparation

Configuration

Enable the feature

To activate the preparation display:

1. Go to POS Settings

2. Scroll to the Preparation section

3. Enable Preparation Display

Create a preparation display

1. Go to Point of Sale ‣ Orders ‣ Preparation Display

2. Click New

3. Enter a name (e.g., Kitchen, Bar, Pickup Counter)

Configure the display

Set up the following:

• Point of Sale
  Select which POS sends orders to this display

• Product categories
  Choose which categories should appear (e.g., Food, Drinks)

• Stages
  Define preparation steps (e.g., To Prepare, Ready, Completed)

For each stage:

• Add a new line

• Optionally assign a color

• Set an Alert timer (minutes) to track delays

Note

To edit an existing display, click the (⋮) menu on the display card and select Configure.

Overview

To view all preparation displays:

• Go to Point of Sale ‣ Orders ‣ Preparation Display

Each display shows:

• Configured stages

• Number of orders in progress

• Average preparation time

Tip

Use the Kitchen Display app from the dashboard for quick access.

Using the preparation display

Click Preparation Screen to open the staff interface.

This view includes:

Order tracking

• Orders grouped by stages (e.g., To Prepare, Ready)

• Number of orders per stage

Product grouping

• Items organized by POS categories (e.g., Drinks, Food)

Order cards

Each order displays:

• Order number and table (if applicable)

• Current status with color indicators

• Waiting time

Note

If preparation time exceeds the defined alert timer, the indicator turns red.

Update order progress

• Click individual items to mark them as completed

• Click the entire card to complete all items

• Orders automatically move to the next stage

If needed:

• Click Recall to move the order back to the previous stage

Customer display

You can also provide customers with order status updates.

Click Order Status Screen to open the customer-facing display.

This screen shows:

• Orders Ready for pickup

• Orders In progress (Almost there)

Note

Customers can find their order number on their receipt.