Self-ordering

The self-ordering feature allows customers to view your menu or product catalog, place orders, and pay independently using either their smartphone or a kiosk.

Configuration

Activate the feature

To enable self-ordering:

1. Go to POS Settings

2. Scroll to Mobile self-order & Kiosk

3. Select a Self Ordering type under QR menu & Kiosk activation

Available modes

You can choose between:

• QR Menu
  Customers can browse the menu via QR code

• QR Menu + Ordering
  Customers can browse, order, and pay from their device

• Kiosk
  Orders are placed directly on a self-service screen

Generate QR codes

• Click Print QR Codes to download a PDF

• Click Download QR Codes to get a compressed file

Note

• In restaurants, QR codes are generated per table

• In retail shops, a single generic QR code is created

Tip

To customize QR codes:

1. Scan the generated QR code to get its URL

2. Use tools like:

   • QR Code Monkey
   • QR Code Generator

3. Create a custom-designed QR code using that URL

Additional settings

Available settings adapt depending on the selected mode:

• Home buttons

• Service location and payment options

• Language

• Splash screens

• Eat-in / Take-away

• Launch on IoT Box

Home buttons setup

Home buttons appear on the self-ordering interface.

To configure:

1. Click Home buttons

2. Click New

3. Define:

• Label: Button name

• URL:

  • External link (must start with https://)

  • /products to open the product catalog

• Points of Sale: Limit button visibility (optional)

• Style: Choose a predefined design

Note

• Leaving Points of Sale empty applies the button to all POS

• The Preview column updates automatically

Preview the interface

Before going live:

• Click Preview Web Interface

• Verify layout, buttons, and settings

Usage

Accessing the interface

POS users can open the interface by:

• Scanning the QR code

• Clicking (⋮) on the POS card → Mobile Menu

Customers can:

1. Scan the QR code

2. Tap a home button to open the menu

3. Select items

4. Click Order

5. Follow instructions to:

   • Choose table (if applicable)

   • Complete payment

Important notes

• The POS register must be open for orders to be processed

• Orders are automatically:

  • Sent to the preparation screen

  • Added to the POS order list