Scale

Prerequisite

To use a scale with POS, an IoT system is required.

Configuration

Connect the scale

1. Go to POS Settings

2. Scroll to Connected Devices

3. Enable IoT Box

4. Select your scale in the Electronic Scale field

5. Click Save

Tip

You can also access these settings by clicking the menu icon (⋮) on a POS card and selecting Edit.

Configure products for weighing

To sell products using a scale:

1. Go to Point of Sale ‣ Products ‣ Products

2. Create a new product or open an existing one

Then configure:

• Enable Available in POS

• Set a Sales Price per kg

Note

This requires the Units of Measure feature.

To enable it:

1. Go to Inventory ‣ Configuration ‣ Settings

2. Activate Units of Measure

1. In the Point of Sale tab:

• Enable To Weigh With Scale

Important

The unit of measure must be set to kg to comply with European regulations.

European compliance

When using scales in commercial environments, your system must meet specific regulatory requirements:

• Support at least three decimal places

• Use appropriate units (e.g., kg instead of generic units)

• Apply correct rounding rules

If the setup is not compliant:

• A red scale icon appears as a warning

• Click it to view issues

• Select Apply changes to fix them automatically

Once compliant, the icon turns green.

Additional requirement

Both the POS screen and customer display must be at least 6 inches in size.

Using the scale in POS

1. Open the POS register

2. Select or scan the product

3. Place the item on the scale

4. Wait for the weight to appear in the popup

5. The price is calculated automatically

6. Click Order to add the item to the cart

7. Remove the item from the scale

Important

Ensure the scale resets to zero before weighing a new item.
If not, the Order button will remain disabled until the scale is reset.