Deliveries and invoices to different addresses

People and businesses often use separate addresses for billing (invoicing) and shipping (delivery) purposes. With the Odoo Sales app, contacts can have different specified addresses for delivery and invoicing.

Settings

To properly utilize multiple addresses in Odoo, go to:

Accounting app ‣ Configuration ‣ Settings

Then scroll down to the Customer Invoices section and enable:

• Customer Addresses

Info

Enabling Customer Addresses ensures that Odoo can distinguish between different address types (invoice, delivery, and others). Without this setting, all transactions default to a single address, which may lead to operational or invoicing errors.

Contact form configuration

To add multiple addresses to a contact:

1. Navigate to Sales app ‣ Orders ‣ Customers

2. Remove any default filters

3. Open the desired customer record

Tip

You can also access and manage contacts from the Contacts app, which is more efficient when handling large datasets or bulk updates.

Click the Add Contact button under the Contacts tab to open the address form.

Address types

From the Create Contact pop-up, select the appropriate type:

• Contact: Adds a person (e.g., employee)

• Invoice: Default billing address

• Delivery: Default shipping address

• Other Address: Additional locations (branch, warehouse, etc.)

Info

Each address type serves a distinct operational role:

• Invoice Address → Billing and accounting

• Delivery Address → Logistics and shipping

• Other Address → Secondary or support locations

Example

A typical business setup:

• Head Office → Invoice Address

• Warehouse → Delivery Address

• Regional Branch → Other Address

This ensures accurate invoicing while delivering goods to the correct location.

After entering the details:

• Click Save & Close to finish

• Click Save & New to add more addresses

Quotations and autopopulated addresses

When a customer with multiple addresses is selected in a quotation:

• Invoice Address and Delivery Address are automatically filled

Tip

Always verify auto-filled addresses before sending quotations, especially for customers with multiple locations. This helps avoid delivery issues and billing errors.

You can manually edit these addresses directly from the quotation by clicking the internal link icon.

Info

Editing an address on a quotation does not update the main customer record. This allows flexibility for one-time deliveries or special billing scenarios.

Example

Common real-world scenarios:

• Delivering goods to a temporary event location

• Billing a parent company while delivering to a subsidiary

• Shipping to a third-party logistics partner

These can be handled without modifying the primary customer data.